Bookfunnel handles all technical support for digital books purchased through Norns Triad Publications.
You will be receiving an email from firstname.lastname@example.org with the link to download the book. If you have any trouble, click the help link at the top of the BookFunnel page and they’ll be happy to help.
If you did not receive your download email, click here: https://bookfunnel.com/help
- Each buyer receives a unique download link
- Buyers have 14 days to download the book files, and can request additional time by visiting BookFunnel.com/help
- EPUB files are watermarked with the buyer’s email address
Woocommerce handles all technical support for WooPay through Norns Triad Publications.
You can find full step-by-step instructions here: https://woo.com/document/woopay-customer-documentation/ .
There’s more information on how to contact them at the bottom of the page if you need further information. However, you can contact WooPay/Woocommerce directly here: https://woo.com/contact-us/. They do offer a live chat feature.